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How We Handle Your Personal Information

Your account and payment details matter to us. We collect and process your personal information only to keep your deposits secure, process withdrawals, verify your identity, and deliver…

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How to Request Changes to Your Data

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Email Support

Send a request to our privacy team with your account email and the change you need. We respond within 24 hours during business days and will process data corrections or deletion requests as the law allows.

Live Chat

Open a chat session from the Account Settings menu. Tell our team what data you'd like to review or update. For sensitive requests, we'll guide you to email for security verification.

Account Dashboard

Log in and navigate to Privacy Settings to review what we hold on file — your phone, email, address and payment methods. You can update most fields directly and see your request history.

SECURITY DETAIL

How We Protect Your Account and Payments

Data Encryption

All your login credentials, payment details and account history are encrypted using industry-standard SSL technology. When you deposit via DANA, OVO, GoPay or QRIS, your transaction is routed through encrypted channels so no third party sees your full card or account number.

Withdrawal Verification

Before we send any withdrawal to your registered bank account or digital wallet, we verify your identity through a one-time code sent to your email or phone. This step protects you from unauthorized account access and keeps your winnings safe.

Device Monitoring

We track logins from new devices and may ask for extra verification if an unusual location or browser appears. You can view all active sessions in Account Settings and log out any device you don't recognize instantly.

Data Retention Policy

We keep your account data only as long as needed — typically seven years for tax compliance where local law requires it. After that period, personal information is deleted unless you have an open dispute or regulatory hold.

Third-Party Access

Payment processors, anti-fraud vendors and legal authorities may access your data only when required by law or to complete a transaction. We do not share your gambling history or preferences with marketing companies.

Privacy Request Support

Contact our privacy officer at [email protected] to request a full copy of your personal data, ask us to delete information, or object to specific uses. We respond within 14 days of receipt.

Your Privacy Questions Answered

When you close your account, your login credentials and session data are deleted immediately. However, your transaction history, deposits and withdrawals are retained for seven years where local law requires it — this is for tax and compliance records only and is not used for marketing or shared with third parties.

Yes. Log in to your account, go to Privacy Settings in Account Details, and select 'Download My Data'. You'll receive a file within 24 hours showing your name, email, phone, address, payment methods, login history and game records — everything we hold linked to your account.

Session cookies (which keep you logged in) expire when you close your browser. Preference cookies that remember your language and theme settings stay for one year. You can delete all cookies anytime in your browser settings; you'll just need to log in again next time.

We do not store your full payment card or account details. When you make a deposit, your DANA, OVO, GoPay or QRIS transaction goes directly to the payment processor's secure system. We receive only a confirmation that your deposit cleared; the actual banking data stays with the payment provider.

Only you and our support team (when you contact us for help) can see your account details and game history. Our fraud team may review your records if suspicious activity triggers an alert. Law enforcement or tax authorities can request access where local law permits. We never sell your data to advertisers or other companies.

If we discover unauthorized access to your personal information, we will notify you by email within 48 hours and describe what data may have been affected. We recommend you change your password immediately and contact our support team if you see any unusual account activity. Players in Denpasar, Yogyakarta and across Indonesia can reach us via live chat, email or phone.

Yes. Every promotional email we send includes an unsubscribe link at the bottom. Click it and you'll be removed from our marketing list within 24 hours. You will still receive essential account notifications — login alerts, withdrawal confirmations, and security updates — because those are not marketing communications.

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